KAYTEA

Terms of Service

1. Introduction

Welcome to KAYTEA! These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and placing an order, you accept these terms and conditions in full. If you disagree with these terms and conditions, please do not use our website.

2. Definitions

  • "We," "Our," "Us," refers to KAYTEA, the trading name of Koala Drinks Ltd, a company registered in England and Wales (company number 12376825), registered office: 71-75 Shelton Street, London, WC2H 9JQ.
  • "You," "Your," refers to the customer or user of our website.

3. Use of the Website

  • By accessing our website, you warrant and represent that you are at least 18 years of age.
  • You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the website.

4. Products

  • All products displayed on our website are subject to availability.
  • We reserve the right to discontinue any product at any time without notice.
  • Descriptions and prices of products are subject to change without notice.

5. Orders

  • By placing an order, you are offering to purchase a product on and subject to the following terms and conditions.
  • All orders are subject to availability and confirmation of the order price.
  • We reserve the right to refuse any order for any reason.

6. Pricing and Payment

  • All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information into the system.
  • The total cost of your order is the price of the products ordered plus delivery charges.
  • Payment can be made by credit or debit card, or any other method we may introduce in the future. Payments are processed securely by our chosen payment gateway.

7. Delivery

  • Delivery costs will be charged in addition to the price of the products; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
  • Delivery times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

8. Returns and Refunds

  • If you are not satisfied with your purchase, you may return it within 14 days of receipt for a full refund or exchange, subject to the following conditions:
  • Refunds will be processed within 14 days of us receiving the returned products.
  • We do not cover the cost of return shipping unless the item is faulty or damaged.

9. Intellectual Property

  • All content included on this site, such as text, graphics, logos, images, and software, is the property of KAYTEA or its content suppliers and is protected by international copyright laws.
  • You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the site without express written permission from us.

10. Limitation of Liability

  • To the fullest extent permitted by law, KAYTEA shall not be liable for any indirect, incidental, special, or consequential damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (a) your access to or use of, or inability to access or use, the website or our products; (b) any conduct or content of any third party on the website; (c) unauthorised access, use or alteration of your transmissions or content; or (d) any errors, omissions or inaccuracies in the content of the website.
  • Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of England and Wales. Nothing in these terms affects your statutory rights as a consumer.

11. Changes to Terms and Conditions

  • We reserve the right to update or change these terms and conditions at any time without prior notice.
  • Your continued use of the website following any changes constitutes your acceptance of the new terms and conditions.

12. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
  • Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

  • KAYTEA is the trading name of Koala Drinks Ltd, registered in England and Wales (company number 12376825). Registered office: 71-75 Shelton Street, London, WC2H 9JQ.
  • For any questions or concerns about these terms and conditions, please email hello@kaytea.co.uk or use the Contact Us form.

Thank you for shopping with KAYTEA. We appreciate your business and hope you enjoy our products.