Frequently Asked Questions

Are your teas organic?

We use organic ingredients in some of our blends, but due to the complex flavours of our blends, we are unable to source all our ingredients as organic. We trade with tea estates based on quality and taste, and we aim to provide the best flavour for our customers!

How much is shipping?

KAYTEA offers free UK shipping on orders over £15. Standard shipping rates apply for orders below this amount, depending on the weight. Rates will apply at checkout.

How long will it take for me to receive my order?

We currently only ship within the UK and all orders are dispatched within 48 hours. Generally, you should be able to receive your order within 4-7 working days!

Can I change my order once it has been placed?

If we haven’t shipped the products then we should be able to change your order. You can contact us at

Can I return my order?

We love our blends and we hope you will too! If you are unhappy with your purchase, just contact us at and we can help you return your products within 30 days of receipt. We are unable to accept “change of mind” returns or exchange on sale items. Please note that we do not cover return postage and packaging costs!

Are KAYTEA products sugar-free?

KAYTEA's Hydro Infusions and Cold Brew Ice Teas are crafted without added sugars, focusing on natural flavours and health benefits. KAYTEA ice teas are ready-to-drink and do contain sugar.

Are KAYTEA products suitable for vegans?

Yes, KAYTEA products are vegan-friendly.

Do you offer wholesale options?

Yes, KAYTEA offers wholesale options. For more information, visit the "Wholesale" section on the website or contact us directly through the contact us form.