1. Introduction

KAYTEA ("we," "our," "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase. It is compliant with the EU General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, and postal address.
  • Payment Information: Credit/debit card details or other payment method information.
  • Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your information in the following ways:

  • To Process Transactions: To manage orders, deliver products, and process payments.
  • To Communicate with You: To send order confirmations, delivery updates, and respond to your queries.
  • To Improve Our Services: To analyze and understand how our website is used to enhance user experience.
  • For Marketing Purposes: To provide you with information about other goods and services we offer that are similar to those you have already purchased or enquired about. You can opt-out of receiving these communications at any time.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

  • Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to process your order and deliver your products).
  • Legitimate Interests: Processing is necessary for our legitimate interests (e.g., to improve our website and services).
  • Consent: Where you have provided consent (e.g., for receiving marketing communications).
  • Legal Compliance: Processing is necessary for compliance with a legal obligation.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Under the GDPR, you have the following rights:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete data we hold about you.
  • Right to Erasure: You have the right to request the deletion of your personal data where there is no good reason for us to continue processing it.
  • Right to Restrict Processing: You have the right to request the restriction of processing your personal data in certain circumstances.
  • Right to Data Portability: You have the right to request the transfer of your personal data to another party.
  • Right to Object: You have the right to object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at hello@kaytea.co.uk.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

8. Sharing Your Information

We may share your personal data with third parties in the following situations:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our website and conducting our business.
  • Legal Requirements: We may disclose your personal data where required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

9. International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). Where we do so, we will ensure that appropriate safeguards are in place to protect your data, in accordance with GDPR requirements.

10. Cookies

Our website uses cookies to enhance user experience. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

12. Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us at:

Thank you for trusting KAYTEA with your personal data. We are committed to ensuring your privacy and security.